Posted on April 19, 2018
Seattle Security Guard – Browse Even Further To Help With Making A Well Informed Course Of Action.
When property managers hire security guard companies these people have a picture in mind of the items their contract security force will look like, but too often what they get is not really whatever they pictured. Whatever we have found is the fact that most security officer companies are capable of providing the service that property managers want, but too frequently do not because of a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that a property manager usually hires. In the event you hire a painter, you can see whether or not they are performing their jobs by looking at the walls. However when you hire a security officer company, how frequently could you see whether the guard clients are doing their job which includes running background record checks and drug screenings, providing good practicing for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the absence of performing these jobs do not start to occur.
In this post we will discuss five (5) basic steps to boosting your security guard service and achieving what you picture when your ideal security officer force.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security officers. If your state is among these states, make sure that your security guard company is compliant.
If you are in a state and then there are no state requirements for guard certification, then investigate the sort of training that is certainly being offered by your security company and inquire yourself can it seem adequate.
Additionally, is your security officer company performing background drug screenings on all of your guards BEFORE they send these to your property? Should they be, they should be providing you with verifications. If not, why?
Another excellent way to screen whether the guard is an excellent fit for the property is to conduct a short “interview” to obtain a feel for the guard and to explain your expectations. This initial conversation can let you know a whole lot about what to anticipate from that guard and it also gives you an opportunity to request an alternative guard if you find that it is necessary.
Assess Guard Training
Although Seattle Security Guard possess a thorough orientation that introduces each guard towards the company itself, in many cases the guard’s orientation to his assigned property will not be as complete. We call the orientation for your assigned property “Site Specific Training”. Find out what your web site specific training appears like:
• Will it occur at the property?
• That does the education?
• Just how long is each new officer trained?
• How long does the protection company double bank? (Double banking is the method of getting a veteran guard working at the same time since the new guard.)
• How thoroughly will be the post orders explained?
Determine the reply to all these questions and ensure they fit with everything you feel is adequate. You need to even consider relaxing in on your security guard company’s orientation along with your site specific training to obtain an understanding of what goes into preparing a guard to operate at the property.
Take A Look At Guard’s Supervision
Guard supervision is among the more valuable factors of excellent security guard service. When security companies provide poor supervision, there exists inadequate emphasis put on preventing mistakes, problems, and complaints. Insufficient supervision also removes the chance for the guard to understand and better understand their duties. In the event the guards are not being supervised, they begin to believe that their work is not important and they commence to see themselves as less of an element of the security team. When guards do not feel as if element of your team it typically results in unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of the contract, on-site supervisors may not be included. In case your contract will not require on-site supervision, how exactly does your security guard company remotely supervise its guards? Away from the normal security company field supervisor spot checks, both strategies for remote supervision that prove best are:
1.Officer Tour Tracking Systems
If your guards are required to make rounds of your residence, then a system for tracking them during duty is vital. Officer Tour Tracking Systems provide a remote means of monitoring the guards whilst they are saved to your property. These tracking systems permit the security officer company to monitor time and log the action from the guards when they are making rounds to various areas on the property. Most Officer Tour Tracking Systems can generate reports which allow the security guard company to quickly get an knowledge of whether or not the guard is making rounds. The home manager also need to be provided with an abridged version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we now have learned that possessing a system for guards to check in regularly using the security guard company supplies a method of being sure that each guard is protected and alert. With guards check-in regularly using the security guard company, at least every 30 minutes, guards think that their safety factors important which being awake and alert is an essential part of the job.
Inspect Your Guards
After hours inspections of the guards are usually great means of learning precisely what is happening together with your security while you are not there. Through these inspections, be sure to ask your security officers questions about their duties and responsibilities to ensure that they understand their jobs. In reality, we suggest having your security guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing just that. Remember, when choosing a security alarm consultant make certain that the consultant is not actually a security guard company. In that case, your audit is sure to arrive problems with your existing security guard company.
Meet with your Security Officer Company Regularly
The fifth and easiest step is to regularly talk with your security company. Without providing regular feedback in your security guard company, property managers are missing out on chances to achieve incremental increases in efficiency. Topics such as tenant feedback, guard attrition, feedback from the remote supervisory systems, as well as any security audits needs to be discussed over these meetings.
For property managers, obtaining the security that they want may also be just a matter of putting the correct processes in place to make certain that all parties understand what is expected. The 5 easy steps that we outline here are just a couple of that you should consider. For more ideas or suggestions, please feel free to give us a call by email or contact a licensed security consultant in the area.